Keen to explore Ghent in an easy, sustainable and fun manner? Then jump on an electric bike from Bolt. You can recognise these bikes by their green colour and you'll find them all over the city, from the lively centre to the charming suburbs. They are easy to rent with the app and after your ride, you simply park the bike at one of the fixed parking spaces.
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How does it work? 

Step 1: Open the Bolt app and search for an available bike on the map. 
Step 2:View the battery percentage, the action radius and rates (unlocking cost + cost per minute). 
Step 3: Not found the bike immediately? Use the Ring option to activate the sound signal! 
Step 4: Unlock the e-bike by scanning the QR code on the bike with the app. No result? Then manually enter the bike number. The cost is calculated per minute and stops the moment you end your ride. 
Step 5: Need a break? Please note, the cost per minute continues. 

Do you want to do a trip with friends or family? That's also possible. Using one account, you can rent several bikes at once. Good to know: Renting a bike between 7pm and 5am? Then the Bolt app will first check your reaction time. This quick test is like an alcohol test: if you react too slowly, you won't be able to borrow a bike. 

Jump on and experience Ghent like a local – fast and eco-friendly!   

FAQ

How can I download the app?
  1. Go to the App Store (Apple) or Google Play Store (Android) and download the Bolt app. 
  2. Create an account with your e-mail address or telephone number. 
  3. Add a payment method. 

Attention: you must be at least 18 years old to ride a Bolt bike.  

Where do I find available bikes?
  1. Open the Bolt app. 
  2. The map shows the locations of the closest Bolt bikes.  
  3. Can't spot the bike immediately? Use the Ring option to activate the sound signal. 
Can I cycle wherever I like? 

There are certain zones where restrictions apply: 

  • Yellow zones: maximum speed is restricted. 
  • Red zones: speed may be restricted and parking is prohibited.  
  • Red zones with no access sign: No-go zones, cycling or parking is not possible in this area.  

The zones are clearly indicated on the map in the app. Before departing, check whether your route runs through one of these zones.

How do I initiate a bike ride?

You need an internet connection to find a bike, unlock it and to end the ride. 

  1. Open the Bolt app. 
  2. To start a ride, scan the QR code on the e-bike or manually enter the e-bike ID. 
  3. Before beginning a ride, you must run through the safety tips and rules of your city by clicking on the pictogram with the shield.  
How do I end a bike ride?  

When you want to end your ride, the app opens an overview of parking locations. Then you know exactly where you can leave the bike. 

Can I pause my ride?

Do you want to take a break along the way? Then remember that the standard cost per minute continues during your break. 

Which payment methods can I use?
  • American Express 
  • Apple Pay 
  • China UnionPay 
  • Cartes Bancaires 
  • Diners 
  • Discover 
  • JCB 
  • Mastercard 
  • MIR 
  • Visa 
Are subscriptions available? 

Yes, various subscriptions are available for those who wish to use the bikes on multiple occasions. For more information about the options, please consult the app. 

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